Refund policy

Returns

To return your product, you must send your product to:

Queen Of Heart Media

2273 rue Du Bordelais , Saint-Lazare, J7T 3L9

We are not responsible if your package is stolen after delivery from the carrier.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refund Policy Our policy lasts 14 days. If 14 days have gone by since the receipt of your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. We do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

To complete your return, we need a receipt or proof of purchase. You just need to email qohmedia@gmail.com with the reason for the return and photos if applicable. Please do not send your purchase back to the manufacturer.

In some situations, only partial refunds are given (if applicable): Any item that is not in its original condition is damaged or parts missing for reasons not due to our error Any item that is returned over 20 days after delivery Refunds (if applicable) Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time. Late or missing refunds (if applicable) If you haven't received a refund yet, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often a processing time before a refund is mailed. If you've done all of this and you still have not received your refund yet, please contact us at qohmedia@gmail.com.

Thank you

The QoH Shop team